FAQ (Frequently Asked Questions)
Q: What is a Mystery Jersey Box?
A: A Mystery Jersey Box is a surprise package containing an officially licensed football jersey. The team and design of the jersey are randomly selected, so every unboxing is a unique experience! You won't know which jersey you’ll receive until you open your box. It's a fun way to add variety to your collection or gift a one-of-a-kind football shirt.
Q: What types of jerseys will I receive in my box?
A: The jerseys we offer come from a wide selection of international and domestic football teams. You may receive jerseys from top European clubs, national teams, or even historical kits. We ensure that all jerseys are brand-new, authentic, and official merchandise.
Q: Can I choose which team or league I receive?
A: Unfortunately, our mystery boxes are designed for maximum surprise, which means you cannot select a specific team or league. However, we guarantee that the jerseys are official and high quality, representing various leagues and countries. Every box is unique, and part of the fun is not knowing what team you’ll get!
Q: Are the jerseys new or used?
A: All the jerseys we offer are brand-new and officially licensed. They come directly from manufacturers or authorized distributors and are packaged in pristine condition, ready to wear.
Q: Can I request a specific size for the jersey?
A: Yes! You can select your size when purchasing the mystery box. Simply choose from our size options (S, M, L, XL, etc.), and we’ll ensure the jersey you receive matches your chosen size. However, please note that the team or design will still be a mystery!
Q: Can I return or exchange the jersey if I don’t like it?
A: As our mystery boxes are clearance items, we do not offer returns or exchanges unless the item is damaged or incorrectly shipped. We strongly recommend reviewing the size chart and product details before purchasing. All sales are final, so please make sure you're ready for the surprise!
Q: How are the mystery boxes priced?
A: We offer a range of mystery boxes at different price points depending on the jersey's quality, rarity, and the team featured. Our boxes provide great value compared to standard retail prices, and you'll often receive jerseys that are discounted due to being part of our clearance stock.
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location. Typically, orders are processed and shipped within 2 business days, with delivery taking between 5–12 business days. International shipping times may vary depending on customs processing and the carrier used.
Q: How do I track my order?
A: Once your order has been shipped, you will receive an email with tracking information. Simply use the provided tracking number to follow your mystery box as it makes its way to you.
Q: Is it safe to shop at Mystery Jersey Box?
A: Absolutely! We take your security seriously. All payments are processed securely through trusted payment providers, and we use encryption to protect your personal information. Your privacy is important to us, and we do not share or sell your data to third parties.
Q: What if I have more questions?
A: If you have any other questions or need assistance, don’t hesitate to reach out to us via email at support@jerseysurprise.com. We’re always happy to help!