FAQ
Q: What is a Mystery Jersey Box?
A: A Mystery Jersey Box from Jersey Surprise is a surprise package containing a high-quality football jersey replica. The team and design are randomly selected, so every unboxing is unique! You won’t know which jersey you’ll get until you open your box. It’s a fun way to expand your collection or give a one-of-a-kind football gift.
Q: What types of jerseys will I receive in my box?
A: Jerseys come from a wide selection of international and domestic football teams. You may receive jerseys from top European clubs, national teams, or even historical kits. All jerseys are brand-new, high-quality replicas, carefully crafted for comfort, durability, and authentic style.
Q: Can I choose which team or league I receive?
A: No — to preserve the surprise, you cannot select a specific team or league. Every box contains a high-quality jersey representing various leagues and countries. Part of the fun is discovering a new team!
Q: Are the jerseys new or used?
A: All jerseys are brand-new.They come properly packaged and ready to wear.
Q: Can I request a specific size for the jersey?
A: Yes! You can select your size (S, M, L, XL, etc.) when ordering. The jersey you receive will match your chosen size, but the team and design remain a surprise.
Q: Can I return or exchange the jersey if I don’t like it?
A: Our mystery boxes are clearance items, so all sales are final. Returns or exchanges are only accepted for damaged or incorrectly shipped items. Please check the size chart carefully before purchasing.
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days, and delivery typically takes 18–25 business days depending on your location. International shipping may take longer due to customs and carrier processing.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive an email with tracking information. Use the tracking number to follow your mystery box until it arrives.
Q: Is it safe to shop at Jersey Surprise?
A: Absolutely! All payments are processed securely through trusted payment providers, and your personal information is protected with encryption. We never sell or share your data with third parties.
Q: What if I have more questions?
A: For any additional questions or assistance, email us at support@jerseysurprise.com. We’re always happy to help!